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Product detail was translated based on the original one(Korean)
Shipping Summary:
- We ship packages from Monday to Friday.
- Typically, orders take 1 to 3 business days to process, though this may vary based on product availability. Delivery times depend on your location.
- Every order comes with tracking, available once the product is shipped. Our products may ship from various fulfillment centers globally.
Estimated Delivery Times:
- Domestic Shipping:
- Standard Shipping: 2-6 business days
- West Coast (e.g., California): 2-4 business days
- East Coast (e.g., New York): 5-6 business days
- International Shipping (Korea):
- Standard Shipping: 5-12 business days
- West Coast (e.g., California): 5- 8 business days
- East Coast (e.g., New York): 7-12 business days
- Please note these are estimates, not guarantees. Delivery times depend on various factors, and delays such as weather or customs inspection may occur.
Shipping Status:
- Once your order ships, you'll receive a confirmation email with a tracking number. If you don't get it right away, don't worry; we'll deliver within the specified timeframe.
- For international shipping, items are shipped together to reduce air shipping costs, making it difficult to provide specific tracking numbers.
Order Changes:
- For cancellations or modifications, email j1mart.cs@gmail.com.
Item Not Received:
- If tracking shows delivery but you haven't received the item, contact the carrier first. If the issue persists, reach out to us.
Damaged Parcel:
- We're not responsible for damage to packages delivered to PO Boxes (due to extreme temperatures, theft, etc.).
- For any shipping inquiries or order status updates, contact us at j1mart.cs@gmail.com.
Return:
- Most items can be returned for a full refund within 30 days of delivery.
- Items must be unused and in their original packaging.
- Certain types of goods such as perishable items, intimate or sanitary goods, hazardous materials, or flammable liquids cannot be returned.
- Additional non-returnable items include gift cards, downloadable software products, etc.
- Partial refunds may be granted in certain situations.
- Refunds typically take about 4 weeks, including transit and processing time.
- Contact customer service with your order number for return instructions.
Shipping Cost:
- Return shipping is free for errors made by the seller.
- Otherwise, the buyer is responsible for return shipping costs, which are non-refundable.
- Consider using a trackable shipping service for items over $75.
Refund:
- Purchases can be returned within 30 days for a refund to the original payment method.
Refund Processing:
- In-store returns are refunded to the original payment method or gift card.
- Mail-in returns are refunded within 3-5 business days after receipt.
Claims:
- Check your purchase upon receipt and report any issues promptly.
Under What Circumstances We Offer Returns & Refunds:
- Wrong Product: Contact customer service with photos of the wrong product for a return label and replacement.
- Damages and Issues: Contact customer service immediately for defective, damaged, or wrong items.
- Exceptions/Non-returnable Items: Certain items like perishable goods, custom products, personal care goods, hazardous materials, and sale items or gift cards cannot be returned.
- Exchanges: Return the item and make a new purchase for the desired item.
If you have further questions or concerns, feel free to reach out to customer service for assistance.