Shipping Summary:

• We ship packages from Monday to Friday.
• Typically, orders take 1 to 3 business days to process, though this may vary based on product availability. Delivery times depend on your location.
• Every order comes with tracking, available once the product is shipped. Our products may ship from various fulfillment centers globally.

Estimated Delivery Times:

1. Domestic Shipping:
• Standard Shipping: 2-6 business days
• West Coast (e.g., California): 2-4 business days
• East Coast (e.g., New York): 5-6 business days
2. International Shipping (Korea):
• Standard Shipping: 5-12 business days
• West Coast (e.g., California): 5- 8 business days
• East Coast (e.g., New York): 7-12 business days

• Please note these are estimates, not guarantees. Delivery times depend on various factors, and delays such as weather or customs inspection may occur.

Shipping Status:

• Once your order ships, you'll receive a confirmation email with a tracking number. If you don't get it right away, don't worry; we'll deliver within the specified timeframe.
• For international shipping, items are shipped together to reduce air shipping costs, making it difficult to provide specific tracking numbers.

Order Changes:

• For cancellations or modifications, email j1mart.cs@gmail.com.

Item Not Received:

• If tracking shows delivery but you haven't received the item, contact the carrier first. If the issue persists, reach out to us.

Damaged Parcel:

• We're not responsible for damage to packages delivered to PO Boxes (due to extreme temperatures, theft, etc.).
• For any shipping inquiries or order status updates, contact us at j1mart.cs@gmail.com.

Return:

• Most items can be returned for a full refund within 30 days of delivery.
• Items must be unused and in their original packaging.
• Certain types of goods such as perishable items, intimate or sanitary goods, hazardous materials, or flammable liquids cannot be returned.
• Additional non-returnable items include gift cards, downloadable software products, etc.
• Partial refunds may be granted in certain situations.
• Refunds typically take about 4 weeks, including transit and processing time.
• Contact customer service with your order number for return instructions.

Shipping Cost:

• Return shipping is free for errors made by the seller.
• Otherwise, the buyer is responsible for return shipping costs, which are non-refundable.
• Consider using a trackable shipping service for items over $75.

Refund:

• Purchases can be returned within 30 days for a refund to the original payment method.

Refund Processing:

• In-store returns are refunded to the original payment method or gift card.
• Mail-in returns are refunded within 3-5 business days after receipt.

Claims:

• Check your purchase upon receipt and report any issues promptly.

Under What Circumstances We Offer Returns & Refunds:

• Wrong Product: Contact customer service with photos of the wrong product for a return label and replacement.
• Damages and Issues: Contact customer service immediately for defective, damaged, or wrong items.
• Exceptions/Non-returnable Items: Certain items like perishable goods, custom products, personal care goods, hazardous materials, and sale items or gift cards cannot be returned.
• Exchanges: Return the item and make a new purchase for the desired item.

If you have further questions or concerns, feel free to reach out to customer service for assistance.