Brand: CMG Pharmaceuticals
Product Name: The Pet Mills Glucosamine

Manufacturer's Name and Location: I&G Medix Co., Ltd. / 21 Yangjing-ro 81-gil, Onam-eup, Namyangju-si, Gyeonggi-do

Expiry Date and Storage Method: Indicated separately / 2 years from the manufacturing date

Packaging Unit Content (Weight), Quantity: 2g X 30 packets (1 month's supply)

Ingredients and Content: Fructooligosaccharides, Isomalt, N-Acetylglucosamine, Mucodextrin, Green-Lipped Mussel, MSM (Methylsulfonylmethane), Freeze-Dried Pumpkin Powder, Black Maine Coon Cat Cultured Liquid Powder, Omega-3 (DHA/EPA) Powder, Digestive Enzymes (Alpha-Amylase, Protease, Lipase, Cellulase, Hemicellulase), Chicory Extract, Dried Yeast (Containing Vitamin B1, Vitamin B2, Niacin, Pantothenic Acid, Vitamin B6, Folate, Biotin, Zinc), Cheese Powder

Nutritional Information: Not applicable

Functional Information: Refer to product details

Recommended Intake, How to Take, Precautions and Possible Side Effects When Taking: Refer to product details

Expression Stating That It's Not Medicine for Preventing or Treating Diseases: Refer to product details

Precautions for Consumer Safety: Refer to product details

Labeling of Genetically Modified Health Functional Foods According to the "Health

Functional Food Act": Refer to product details


The product details image below have been translated from the original (Korean).


Shipping Summary:

  • We ship packages from Monday to Friday.
  • Typically, orders take 1 to 3 business days to process, though this may vary based on product availability. Delivery times depend on your location.
  • Every order comes with tracking, available once the product is shipped. Our products may ship from various fulfillment centers globally.

Estimated Delivery Times:

  1. Domestic Shipping:
    • Standard Shipping: 2-6 business days
      • West Coast (e.g., California): 2-4 business days
      • East Coast (e.g., New York): 5-6 business days
  2. International Shipping (Korea):
    • Standard Shipping: 5-12 business days
      • West Coast (e.g., California): 5- 8 business days
      • East Coast (e.g., New York): 7-12 business days
  • Please note these are estimates, not guarantees. Delivery times depend on various factors, and delays such as weather or customs inspection may occur.

Shipping Status:

  • Once your order ships, you'll receive a confirmation email with a tracking number. If you don't get it right away, don't worry; we'll deliver within the specified timeframe.
  • For international shipping, items are shipped together to reduce air shipping costs, making it difficult to provide specific tracking numbers.

Order Changes:

  • For cancellations or modifications, email j1mart.cs@gmail.com.

Item Not Received:

  • If tracking shows delivery but you haven't received the item, contact the carrier first. If the issue persists, reach out to us.

Damaged Parcel:

  • We're not responsible for damage to packages delivered to PO Boxes (due to extreme temperatures, theft, etc.).
  • For any shipping inquiries or order status updates, contact us at j1mart.cs@gmail.com.

 

Return:

  • Most items can be returned for a full refund within 30 days of delivery.
  • Items must be unused and in their original packaging.
  • Certain types of goods such as perishable items, intimate or sanitary goods, hazardous materials, or flammable liquids cannot be returned.
  • Additional non-returnable items include gift cards, downloadable software products, etc.
  • Partial refunds may be granted in certain situations.
  • Refunds typically take about 4 weeks, including transit and processing time.
  • Contact customer service with your order number for return instructions.

Shipping Cost:

  • Return shipping is free for errors made by the seller.
  • Otherwise, the buyer is responsible for return shipping costs, which are non-refundable.
  • Consider using a trackable shipping service for items over $75.

Refund:

  • Purchases can be returned within 30 days for a refund to the original payment method.

Refund Processing:

  • In-store returns are refunded to the original payment method or gift card.
  • Mail-in returns are refunded within 3-5 business days after receipt.

Claims:

  • Check your purchase upon receipt and report any issues promptly.

Under What Circumstances We Offer Returns & Refunds:

  • Wrong Product: Contact customer service with photos of the wrong product for a return label and replacement.
  • Damages and Issues: Contact customer service immediately for defective, damaged, or wrong items.
  • Exceptions/Non-returnable Items: Certain items like perishable goods, custom products, personal care goods, hazardous materials, and sale items or gift cards cannot be returned.
  • Exchanges: Return the item and make a new purchase for the desired item.

If you have further questions or concerns, feel free to reach out to customer service for assistance.