Brand: CMG Pharmaceuticals

Expiration Date or Period After Opening: 36 months from the manufacturing date / 6 months after opening

Directions for Use: Take an appropriate amount of the main product with sports massage cream and gently massage it onto the desired area.

Precautions When Using:

  1. If there are any abnormal symptoms or side effects such as red spots, swelling, or itching on the area of use due to direct sunlight when using or after using cosmetics, consult a specialist.
  2. Storage and Handling:
    • a. Store in a place out of reach of children.
    • b. Store away from direct sunlight.

Consumer Consultation Phone Number: 070-4681-3121

For functional cosmetics (such as whitening, wrinkle improvement, sunscreen products) under the "Cosmetics Act," the expression "Requires assessment (or report) of functional cosmetics under the Cosmetics Act" - Not applicable

Content Amount or Weight: 100ml

Country of Manufacture: South Korea

Main Specifications of the Product: Suitable for all skin types

The product details image below has been translated from the original (Korean)


Shipping Summary:

  • We ship packages from Monday to Friday.
  • Typically, orders take 1 to 3 business days to process, though this may vary based on product availability. Delivery times depend on your location.
  • Every order comes with tracking, available once the product is shipped. Our products may ship from various fulfillment centers globally.

Estimated Delivery Times:

  1. Domestic Shipping:
    • Standard Shipping: 2-6 business days
      • West Coast (e.g., California): 2-4 business days
      • East Coast (e.g., New York): 5-6 business days
  2. International Shipping (Korea):
    • Standard Shipping: 5-12 business days
      • West Coast (e.g., California): 5- 8 business days
      • East Coast (e.g., New York): 7-12 business days
  • Please note these are estimates, not guarantees. Delivery times depend on various factors, and delays such as weather or customs inspection may occur.

Shipping Status:

  • Once your order ships, you'll receive a confirmation email with a tracking number. If you don't get it right away, don't worry; we'll deliver within the specified timeframe.
  • For international shipping, items are shipped together to reduce air shipping costs, making it difficult to provide specific tracking numbers.

Order Changes:

  • For cancellations or modifications, email j1mart.cs@gmail.com.

Item Not Received:

  • If tracking shows delivery but you haven't received the item, contact the carrier first. If the issue persists, reach out to us.

Damaged Parcel:

  • We're not responsible for damage to packages delivered to PO Boxes (due to extreme temperatures, theft, etc.).
  • For any shipping inquiries or order status updates, contact us at j1mart.cs@gmail.com.

 

Return:

  • Most items can be returned for a full refund within 30 days of delivery.
  • Items must be unused and in their original packaging.
  • Certain types of goods such as perishable items, intimate or sanitary goods, hazardous materials, or flammable liquids cannot be returned.
  • Additional non-returnable items include gift cards, downloadable software products, etc.
  • Partial refunds may be granted in certain situations.
  • Refunds typically take about 4 weeks, including transit and processing time.
  • Contact customer service with your order number for return instructions.

Shipping Cost:

  • Return shipping is free for errors made by the seller.
  • Otherwise, the buyer is responsible for return shipping costs, which are non-refundable.
  • Consider using a trackable shipping service for items over $75.

Refund:

  • Purchases can be returned within 30 days for a refund to the original payment method.

Refund Processing:

  • In-store returns are refunded to the original payment method or gift card.
  • Mail-in returns are refunded within 3-5 business days after receipt.

Claims:

  • Check your purchase upon receipt and report any issues promptly.

Under What Circumstances We Offer Returns & Refunds:

  • Wrong Product: Contact customer service with photos of the wrong product for a return label and replacement.
  • Damages and Issues: Contact customer service immediately for defective, damaged, or wrong items.
  • Exceptions/Non-returnable Items: Certain items like perishable goods, custom products, personal care goods, hazardous materials, and sale items or gift cards cannot be returned.
  • Exchanges: Return the item and make a new purchase for the desired item.

If you have further questions or concerns, feel free to reach out to customer service for assistance.